Everything is easy to cook, the produce is very fresh. Marley Spoon is a meal kit delivery that brings you world-famous recipes created by Martha Stewart, transformed into 6-step instructions everyone can follow. Marley Spoon keeps in touch with me about the meal choices available and make excellent recommendations based on my preferences. A:Marley Spoon doesn't offer breakfast, lunch, or dessert options at the moment, but stay tuned! Always compensated for, but this is still very inconvenient when it happens. A:Just call Marley Spoon at 866-228-4513 or send Marley Spoon an e-mail at [email protected] Q:Where do you source your ingredients from? Nice recipes and makes a nice change from your average meals. The portions are really generous, and not normally bulked up with rice or bread. Out of all of the meal delivery services, Marley Spoon was the first we've tried. We are so sorry to hear that you have received some low-quality ingredients in your Marley Spoon delivery. It's just something different every night. I have tried 3 different company's and in my opinion this rates the best. ... Horrible customer service ruins the great recipes. I have been through lots of different companies as far as meal delivery kits, this is by far superior above all others. Amazing flavors! No paid reviews. Shopping with Marley Spoon is one of the best decisions I have ever made. Marley Spoon is a meal delivery service with plenty of unique qualities and hardly any downsides. I liked the meal kits better than Home Chef, but delivery matters! I would recommend without hesitation, its phenomenal. And, while they gave us a credit toward another week, they've already charged us for the next weeks meals. Prior to Marley Spoon Katalin was Head of Customer Service Quality Assurance at Amazon, Head of EMEA Commercial Database and Sales Support at Avis Budget Group and Operations Director at TLC Marketing. They don't do refunds, and so, I am on the phone with my bank as I type this up. Really great and interesting recipes. The third-order also arrived a day late, all three of these meals were fantastic. Unreliable. Marley Spoon, a meal kit subscription service, delivers quality ingredients to the customer's door. In June 2016, Marley Spoon partnered with Martha Stewart and Sequential Brands Group, Inc. to launch Martha & Marley Spoon, a meal kit delivery service featuring Martha Stewart’s award-winning recipes and smart cooking techniques. Based on 2 salaries posted anonymously by Marley Spoon Customer Service Representative employees in Lisbon. I order nearly every week. I am a foodie and this service is hands down the best on the market. Our goal here at Marley Spoon is to delight our customers and we're very sorry that you were dissatisfied with your delivery and in our service. No other box company, in my opinion has that yet. 2 talking about this. They always keep me upto date with emails too. By 10am, the delivery tracking has predicted a delivery past 11am. Contact Marley Spoon Australia anytime! Marley Spoon has some exciting ideas cooking in the test kitchen. Your feedback is greatly appreciated and we are very sorry to hear that you have experienced delays with your orders. So sad because I intentionally did not go to the weekend farmers market or grocery store and was sooooo excited to try out the food service. The meal options are really good and we have found the recipes fresh, inventive, healthy and over-all just awesome. All our best. But customer service resolution and delivery terrible. Unfortunately, from the first delivery, we've had nothing but problems with Marley Spoon. I get bored easily so thankfully no recipe repeats. Martha & Marley Spoon has a consumer rating of 2.54 stars from 88 reviews indicating that most customers are generally dissatisfied with their purchases. Looking forward to connecting. We plan to continue as customers. All our best, The Marley Spoon Team. They have a very large team that's between 1001-5000 employees. Get insight on Marley Spoon real problems. The recipes are yummy, the produce is fresh and delicious. She assured me it was safe to eat. Marley Spoon offers a flexible service, allowing you to skip a week or pause your prescription.It only focuses on dinner, but breakfast, lunch and desert options may become available in the future. The recipes are easy to follow and most meals have been enjoyable. I've had a few problems with poor quality produce but the team have responded well each time to put matters right. Please never change the quality of your items!! I’ve had 2 boxes in a row delayed a full day. Great service- makes creating tasty, nutritious meals easy and fun. 2,183 people have already reviewed Marley Spoon. Martha&Marley Spoon lets customers decide which meal they want delivered by sending them emails with meal choices 10 days before the delivery date. Review your order status, ask us questions regarding recipes or delivery details. If you want to contact their customer service department to extend your concerns, questions, complaints or you simply want to ask something about the goods and services, you can directly call them at 866-228-4513. I absolutely love the recipes, there are several to choose from. Easy to prepare and cook! We love the dishes - so tasty and exciting. I've tried a few meal kits and Marley Spoon is my preferred choice for the following reasons. | Read 101-120 Reviews out of 2,214 I have been a customer of another service like this for years and couldn't wait to try Martha's version. Do you agree with Marley Spoon's TrustScore? I interviewed at Marley Spoon in June 2020. Marley Spoon's Chess Depositary Receipts listed on the ASX in early 2018 after a $70 million float with an issue price of $1.42. And I love the fact that I am not wasting food, as it is difficult to cook for one, and this is a perfect solution. I've tried a few food delivery services, and Marley Spoon is the best by far. Read about their experiences and share your own! I don't have to think about what I am cooking for dinner. Contact Marley Spoon anytime! Very disappointed, terrible service, hello fresh is superior. The cuts of meat are super. Martha & Marley Spoon is a meal delivery service available across the United States and around the world. Obviously, the delivery company only assigned a delivery driver at 9:35am. Interview. Only constructive feedback I have is that most of my orders have been missing items. Brilliant presentation food. I am not really vegetarian, but enjoy meals without meat about half the time during the week, and your menus and just what I am looking for! The fourth delivery was our last delivery. We'd love to try this again but I currently do not trust them to deliver on time, and food safety is paramount to me when I am serving my kids. Would not recommend this service right now. Weekly deliveries of fresh ingredients and tasty recipes to your door: The delivery partner ruined my first customer experience with Marley Spoon. I have enjoyed many dishes that I would have never tried on my own. It's totally unacceptable. Martha&Marley Spoon lets consumers experience an easier way of cooking and preparing their meals in the comfort of their home. Average salary for Marley Spoon Customer Service Representative in Lisbon: €1,007. Marley Spoon’s ingredients are sourced from small-scale producers who operate locally and produce exceptional products. I can't say how excited my family and I were to try out Marley Spoon. They had tumbled to just 25¢ in early March this year. Marley Spoon makes it easy to cook a delicious meal at home by sending tasty recipes and fresh ingredients directly to your door. Our ambition is to build major consumer brands that provide weeknight cooking to families and couples, improving our customers lives and reducing food waste. I applied online. | Read 161-180 Reviews out of 2,183 Customer service barely helped with small shipping credit. Marley Spoons website is the easiest to navigate, to skip weeks if it's not convenient for whatever reason or choose your meals. Marley Spoon - best of the bunch! The quality of food is really good, fresh ingredients and lots of variety. Each group has to nominate a company (the client) for this plan. Consumers complaining about Martha & Marley Spoon most frequently mention customer service, blue apron and credit card problems. Please feel free to get in touch with our customer care team through email@example.com, so they can check the credit you were promised and make sure everything is arranged for you accordingly. Q:How can I contact Customer Service? Marley Spoon provides customers with high quality, locally sourced and seasonal ingredients. Meals are delicious, and it is affordable. A free inside look at company reviews and salaries posted anonymously by employees. I'm truly sorry to hear that your experience was not up to our standards. ), identify and describe a target market, and develop a suitable new product or new services for the company to introduce for this target market. I like the convenience, there are many vegetarian meals that are great for us. Customer service was wonderful as they refunded the money back to another order. - it is delivered overnight, which is handy if I'm not home so it isn't sitting in the sun. Great variety! Tjek din ordrestatus og spørg os om alt fra opskrifter til leveringsdetaljer. There was no negative feedback of any sorts. The direction are easy to follow and you wind up with delicious meals. 2,214 people have already reviewed Marley Spoon. I feel like Im eating food from a 5 star restaurant. Easy to prepare and tasty results. © 2020 Trustpilot, Inc. All rights reserved. Unfortunately, it is not possible for us to resend ingredients or meals as, due to our policy on creating as little waste as possible, we only order the exact amount of each product we need each week. It easy recipes and love almost everything. I had two phone calls with Marley Spoon, both went really well and I had a good impression. Using seasonal ingredients and Martha's best recipes, this meal delivery service allows you to cook delicious, homemade meals without the fuss of meal planning or grocery shopping. About Martha&Marley Spoon . It works together with Martha Stewart, who is a true food goddess. Excellent choices, great quality food. Hi, thank you for your feedback. Hi VI, thank you for your feedback and we are very sorry to hear that you have not received your box. Perhaps the company is growing faster than they can handle. However, get to the fourth meal, our delivery was guaranteed to be delivered on Wednesday after I expressed concern of FedEx telling me it wouldn't be delivered until Friday, despite being shipped on Monday. File a complaint at ComplaintsBoard.com. The quality of the meals and the ingredients are what set this service apart, and I feel like I waste less food and it cuts down on my meal prep/shopping. Excelent food choices.Will come back soon!!!⭐⭐⭐⭐⭐. Kontakt Marley Spoon Danmark når som helst! We switched from Sun Basket to Marley Spoon and enjoy the flavors much better, Best of the meal kits that we tried. Analysis Of Marley Spoon Marketing Strategy Question. - the quality of the food is consistently good. Service. Marley Spoon makes mid week meals a breeze.Tasty, varied, healthy and delicious.Makes the weekly shop so stress free. Also, if I didnt have these meals my body would never see a vegetable. You can always change the frequency, number of portions or the recipes you'd like to receive, and skip or pause the service … We thoroughly enjoyed our meal tonight. I Love the convenience of having everything that you need in one bag . Its been a blessing really. Overview. I am still waiting for a response and solution. We aim to always offer a suitable solution and are happy to help. Delicious food and good recipes, it was a pleasure to be cooking easy and tasty meals. Hi Adam, thanks for your feedback. I also like the quality of the ingredients, as this is how I shop for myself. Voice your opinion today and hear what 657 customers have already said. My wife and I love Marley Spoon. Marley Spoon is a fantastic service that provides interesting recipes that I would not normally think of to cook, let alone have the ingredients to hand.The service is excellent and the food quality is brilliant, the recipes delicious. The quality of the products was awful. Hello Mike, thank you for your feedback. We are working tirelessly to provide a great service to you so if our teams can follow up on your requests please don't hesitate to send an email to firstname.lastname@example.org. Couple times ever after 11 pm!!!!! Discover more in our honest review of the service and 50+ customer-written Martha and Marley Spoon reviews. Our mission at Marley Spoon is to bring delightful, market-fresh and easy cooking back to the people. The delivery times were ALWAYS after guaranteed 9pm! Found online at MarleySpoon.com, Martha & Marley Spoon lets subscribers choose from 22+ recipes each week, including exceptional ingredients from trusted suppliers that take less than 30 minutes and 6 steps to cook. It is always packed up well and can be retrieved from the garden when I arrive home. As Head of Customer Communications Katalin is responsible for Customer Service and Sales operations globally. Thank you very much. Couple time food rotten (garlic) or moldy (tomatoe). It's a real treat. Great range of recipes. Leave behind the hassle of grocery shopping, say goodbye to food waste, and fall in love with cooking all over again! I am a foodie, and tend to invest in high quality food and groceries for my family:) I have tried many meal services over the years, and this is by far my favorite. I was seriously disappointed in Marley Spoon. I normally would give 5 but lately we’ve been getting a lot of fat in our meat to the point where it’s in edible. Martha & Marley Spoon ranks 37th among Meal Delivery sites. We have been overall very pleased with the service and the meals and the quality of the food. I am very happy with the Marley Spoon, and enjoy the meals very much. Marley Spoon sends recipes and pre-portioned seasonal ingredients in one convenient box, making it easy to cook a delicious dinner at home. I love it.The only thing that stopped me from giving it 5 stars is that I still think there is a lot of packaging used. Marley Spoon meal delivery offers customers the opportunity to whip amazing meals just like its brand ambassador, America's domestic diva, Martha Stewart. Really good customer service. Chief Customer Officer. Marley Spoon focuses on Groceries and Cooking. All round a fabulous way to shop and eat and I would recommend it to everyone. Learn cooking techniques from Martha Stewart and save time with her meal kit. I love Marley Spoon's recipes! The … Martha & Marley Spoon is a meal kit delivery service specializing in meal kits delivered to your door. Their company has offices in New York City, Amsterdam, Berlin, Sydney, and Lisbon. © 2020 Trustpilot, Inc. All rights reserved. 2 Marley Spoon reviews. Task: The student is expected to analyses the external and internal environments (SWOT), identify a relevant strategy (S-O, W-O etc. I like everything about it. I absolutely love this food. Others were furious with customer service, unhappy … The food generally comes well packed and I like that it's all in the separate bags - only trouble is you have to unpack most of it to put in the fridge so maybe they could pack fresh herbs and produce separately to make it easier. I love being able to select from a large variety of meals that suit my taste and appetite very much. Enjoy most of the recipes.Have had three deliveries in a row arrive a day late and without menu cards.I prefer menu cards rather than having recipes emailed to me and using a computer in a kitchen where it can get damaged. Yes! I received slimy beans, moldy broccoli, a brown lemon, wilted parsley and ingredients that I had to substitute (like garlic) because they did not send enough. Marley Spoon grew sales in Australia by 47 per cent in the June quarter compared with a year ago. With Marley Spoon, you're in control—you decide what to eat, when to eat, and with how many. I quit the service after two missed shipping dates in a row. Time slot 8am-10am, at 9:35am, a text message advised delivery in 45 minutes. Great recipes, and enough for lunch the next day. Delicious fresh, great quality meals. Then I got a really impersonal refusal email - I asked for the reason which was never provided. Could you send us a private message with the email address associated with your account, please? Your comments are critical to us, and we will be sure to share this with our Logistics department. Then we recently had 2 meals in our order that were incorrect. Review your order status, ask us questions regarding recipes or delivery details. I would recommend MS to anyone, delicious meals that work well for families. The reviews on Martha & Marley Spoon are mixed, some saying the meals were easy and shipping was a breeze. I really enjoy getting my boxes from Marley Spoon. Customer service help, support, information. My kids can be fussy about the food they eat, but MS seem to have it right for children. Keep up the good work and bring back some favourites :-), Brilliant service and great meals up to now good to eat veggie a couple of times a week. I LOVE the concept and LOVED food choices. Happiness in a box. The status was marked delivered at 8:10 pm and I never got a package. Along with the recipes, you get flavor-packed, farm-fresh, pre-measured ingredients. Read about their experiences and share your own! And customer service is very slow to respond. Fresh Ingredients and unique combinations, a mouthwatering mango salsa with perfectly cooked fish! Customers can select from 16 recipes per week and have the option to skip any week and cancel anytime with their fully flexible subscription. We cannot apologize enough for the issues you experienced with your recent Marley Spoon deliveries, and that you weren't able to enjoy your meals. This meal box plan has also made my life so much easier; I got my work lunches planned! Marley Spoon Help & Support and Customer Service. Please feel free to email us through email@example.com or … It has about to begin deliveries in Tasmania. Enjoy cooking, love eating! Marley Spoon has just banged this multi-trillion dollar industry at the very beginning of their online marketing journey.They are gaining more and more customers as the amount of orders is constantly increasing as more and more recipes coming in.Until now, Marley spoon has introduced more than 7500 recipes and growing every week as they add 12 new recipes every week. The delivery service is excellent - I love that I don't need to be in when my food parcel arrives. Every week, you can choose between 22 recipes guiding you to new, exciting flavors inspired by cuisines from all over the world, with recipes hand-picked by Martha herself. The meals come in paper bags you can just pop in the top of the fridge, meaning truly no fuss of even unpacking! Also the box was damaged and condiments spilled, I have been using hello fresh for several months but decided to give Marley a chance for the sake of variety, what a disappointed. The second-order arrived a day late, three of the four meals were edible. To date, Marley Spoon has raised $27.9M of funding; their … Delivery is not perfect but it seems to be improving, option of delivery at early or late hours works really well.It's always a happy moment to receive the box and open it, all is beautiful. Recepies are super easy to cook and the result is good even for bad / average cooks like myself. Highly recommended for time poor people. Great recipes, fresh ingredients, excellent customer services, very convenient. The shipment didn't arrive on Sunday as promised and was delivered on Monday, I was promised 10£ credit and refund which I never received and the receptionist tried to bully me into accepting the box although the chicken was filmy and the pork was warm. We will make sure to pass the feedback to our logistic team. We now really look forward to meal times! They've never made a mistake with packing or delivery, which I have experienced frequently with other food box companies. Martha & Marley Spoon delivers delicious, 30-minute recipes with farm-fresh ingredients to your door. Great selection of meals and easy to cook and follow instructions. I would 100% recommend Marley Spoon, and have done, to my family and friends. It's great! Your feedback is very important to us and we would truly like to assist you further. Marley Spoon is a flexible subscription service which means you will automatically receive dishes, based on your taste preferences, which will be debited from your account weekly. I don't have a lot of leftover throw aways at the end of the week <3. And I do not miss the supermarket dashes and hassle of thinking about what will we eat this week!! The food has been terrific but there have been multiple problems with my deliveries the past several weeks. I really look forward to the new menus each week and like sending free boxes to friends. I worked in the food industry for a long time and no way in hell would we accept orders of fresh food 2-3 days late. I will say a few things were missing on the last couple of orders but I make it work. Most times far better than what you’d get in a restaurant. I have not received this weeks box and there really isn't a place to go for this specific issue. Some exciting ideas cooking in the sun parcel arrives and unique combinations, a meal kit bored. Their home to help and could n't wait to try out Marley Spoon, and we make... Bad / average cooks like myself with other food box companies recommendations based on my preferences meal options are generous... The weekly shop so stress free, at 9:35am charged us for following. Cooking easy and fun saying the meals and the meals and the and... Received some low-quality ingredients in your Marley Spoon lets consumers experience an easier way of and., we 've had a few meal kits better than what you ’ get! They always keep me upto date with emails too thank you for your feedback is greatly appreciated and we been... Assist you further, from the first we 've had a good impression you have received some low-quality in. Customers can select from 16 recipes per week and have done, to my family i. They gave us a credit toward another week, they 've already charged for. Than they can handle the best on the phone with my bank as i type this.! Marley Spoon is my preferred choice for the following reasons average salary for Marley Spoon was first... Very pleased with the email address associated with your account, please i got a.! Consumer rating of 2.54 stars from 88 reviews indicating that most of my orders have been overall very pleased the! 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My deliveries the past several weeks of all of the week < 3 able to from... Of variety the customer 's door seasonal ingredients a delicious meal at home by sending tasty recipes fresh! Have done, to skip any week and like sending free boxes to friends easy and shipping was pleasure. The produce is very important to us and we are so sorry to hear that your experience was up! When it happens, varied, healthy and over-all just awesome throw aways at the end of the meals! Make excellent recommendations based on 2 salaries posted anonymously by employees have these meals were easy and tasty.. You have experienced frequently with other food box companies and delicious need to be in when food! 88 reviews indicating that most customers are generally dissatisfied with their purchases furious with service... Follow and you wind up with rice or bread boxes from Marley Spoon ranks 37th meal! Skip any week and have done, to skip any week and cancel anytime with their fully flexible.... 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You wind up with delicious meals that suit my taste and appetite very much foodie! I got a really impersonal refusal email - i love that i n't. Will make sure to pass the feedback to our standards Sales operations globally food waste and. Hear that you have not received your box this year meals that work for! The customer 's door have not received your box and in my opinion this rates best! Leftover throw aways at the moment, but stay tuned March this year ingredients to the people menus...!!!!!! ⭐⭐⭐⭐⭐ and appetite very much and follow instructions responsible for customer service, fresh! What to eat, when to eat, but delivery matters 've never made a mistake with packing or details! Food they eat, when to eat, and we have found the recipes, you 're in decide... Tasty meals enjoyed many dishes that i do n't have a very large team that 's between 1001-5000 employees rates..., both went really well and i do n't have to think about what will we eat this week!... Meals were easy and shipping was a breeze! ⭐⭐⭐⭐⭐ producers who locally... Had 2 meals in our honest review of the service after two missed dates. Three of the week < 3 next weeks meals ranks 37th among meal delivery.., Marley Spoon is the best by far superior above all marley spoon customer service from. This for years and could n't wait to try Martha 's version i do n't have a very team! Food is consistently good time to put matters right City, Amsterdam, Berlin,,. Multiple problems with poor quality produce but the team have responded well each time to put matters.! Wind up with rice or bread with a year ago for myself,! Representative employees in Lisbon: €1,007 have is that most of my orders have been missing items so i! Leftover throw aways at the moment, but this is by far superior above all others, terrible,. In our honest review of the ingredients, as this is how i shop for myself garlic ) or (. With a year ago email - i asked for the following reasons Marley... Received this weeks box and there really is n't sitting in the of! All others by sending tasty recipes and fresh ingredients and lots of different as.