You can call us on 0345 646 0707. For Points West please ring 0117 974 6877. Bristol Coach Parking. For all timetable information please call Traveline on 0870 608 2 608 (open from 07.00 - 21.00 daily). First Bristol, Bath & the West. For customer services call 0845 602 0156. With nearly 100 bus services operating around the region, we can make it much easier for you to get to where you’re heading. If you are sure your card details are correct please either contact your bank or try again later. Your feedback is appreciated. Find out more ⇒. You can contact them by going to www.bususers.org. We’ll use them where they are necessary to provide the products and services that you have requested. Subscribe to the Travelwest newsletter. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. We always publish our changes in advance if a bus route is changing. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. Thank you for your feedback. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. Firstly, most of these buses are going far too fast past Ringolds Way, Street, play park, there are kids playing here. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. For useful information, that will help to answer most queries, please select from the options below which will take you to frequently asked questions and details of how to get in touch: Please see our 2018/19 annual report providing an insight into our business and the markets we serve. Ex-Bristol Airport and First Bus driver Paula Davidson was deemed a "suitable person" to manage care - but abandoned her gran. If you’ve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. Stuck for some ideas of how to entertain the children during COVID-19 lockdown? They aim to help communication between bus users and the people that provide your bus service. Discover the best bus routes to Bristol University and UWE. With Tap & Cap you'll never pay more than our Day or Week fare. It is possible that the bus you intended to catch was full or that our driver might not have seen you. Many of our mTickets are cheaper than if you buy the ticket on the bus too! Go to Projects. We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. While Bristol is also home to a large First Bus team that offers all kinds of careers from bus drivers and … We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. University of Bristol - Staff and Student Travel Offers, Coronavirus - COVID19: Service information, Christmas and New Year bus services 2020/21, Children's activities during COVID-19 lockdown, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». For technical support, please contact the mTickets customer service team: ... which can be found at the Long Ashton park and ride site, Bristol bus station and the Bristol Tourist Information office. For enquiries about mTickets, contactless payments or the First Bus App, please see here ⇒, Please complete all fields marked (Required). If you’d like to know more, take a look at our mTickets information pages ». We accept contactless payments across all First bus operating companies. Public transport projects in the West of England. We can’t do this though if the item is perishable (e.g. The map shows the bus stops and train stations nearby and links to live updates, so you can check when your bus is coming and head to your bus stop just before your bus is due. Many thanks. For more information please visit our ticket gifting page. All Rights Reserved. We will communicate with you in the way(s) that you have agreed to. Bristol University and UWE bus services. Find out moreAberdeen customersDoncaster customers. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. First Bus driver taken to hospital with coronavirus symptoms. Our vital bus services keep communities running smoothly in towns and cities across the UK. First Services: First operate a number of night bus services serving Bristol, South Gloucestershire and North Somerset. for the enthusiast. mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Have you been happy with your website experience? Bristol Airport Ltd. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. Timetable data from Stagecoach South West, 27 November 2020. We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community. This page is for people in and around Bristol to share their bad experiences with First bus company. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. Your payment request may have been declined by your card issuer. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. UK Rail Services and General Enquiries. We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. Bristol Airport Bristol BS48 3DY For Silver Zone car park, please follow directions as you approach the airport on the A38. First Bus in Bristol are Completely and Utterly Useless, Bristol, United Kingdom. We will do our best to make sure that you get your lost property back as quickly as possible. © 2020 FirstBus (North) Limited and FirstBus (South) Limited. Find 9 listings related to First Student Bus Company in Bristol on YP.com. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. The driver will have no access to change in the event of overpayment. This is purely an enthusiasts page and has no connection to or is meant to be an official page of FirstGroup plc. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. We review the feedback regularly and also share it with our drivers and colleagues in our depots. Please check the buggies section on our bus accessibility page for more information. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days  for all other enquiries this could take up to 14 days. 6 – Centre to Kingswood via Whitehall, Hillfields and New Cheltenham Timetable. We are also part of PLUSBUS which means you can combine bus and train travel. You can download the Extra Help cards here  >>. For bank cards, as soon as the card is handed in at the depot, we’ll contact the issuing bank (if there’s a telephone number on the card) to let them know the card has been lost and then we’ll follow any instructions the bank gives us. A4 – Bath to Bristol Airport Timetable. How can we help you – please complete the options below to send us your feedback. We provide helpful and reliable bus services to customers in Bristol, Bath, Plymouth, and across South West England. For Lost Property in Glasgow please see here >, For Lost Property in Essex please see here >, For Lost Property in Bristol please see here >. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. Tel: +44 (0)207 291 0505. Please choose from the following options: University of Bristol - Staff and Student Travel Offers, Coronavirus - COVID19: Service information, Christmas and New Year bus services 2020/21, Children's activities during COVID-19 lockdown. * Available on many of our routes. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. For Radio Bristol newsroom please ring 0117 974 6878. Bus Users UK represents bus passengers. All Rights Reserved. We are committed to our data protection obligations. We review the feedback and do our best to take action to stop it happening again. In 2013 buses started to be painted into the new First Bus livery and 'West of England' branding was applied on both sides beneath the windows (on some single-decks the branding is applied above the windows towards the front of the bus). Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance. Please select the ticket section of your area for more details. its was busy time and I was in stand still traffic, there was a first bus from the opposite side trying go through, the bus would see its a tight spot but still went for it, as he went for it, it hit my driver side rear arch and the bus drove off and I could not get the reg number. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. food) or if it’s a debit or credit card. The First Bus App is the best way to get live bus times and route information. Company information. Thank you for your feedback. We use it to make improvements to our website. Please don't include personal details, if you require a response please use our contact form. Please call us on 0345 646 0707. Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. We use age verification for data protection regulation compliance and to tailor our communications to you. Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. Many thanks. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. If you haven’t got the latest version download it here: You can plan your journey »  easily on our web site; our Journey Planner helps you plan your journey door-to-door using First buses and a selection of other transport options, including any connecting services. Read First Bus news or select your local area for news and service updates. There is a tiny backstreet you can slip into next to the bus station called Cannon Street or you can risk a parking fine by parking on Charles Street next to the Tesco express shop. The Next Bus information will show you exactly how many minutes away your bus is too. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. If you prefer, you can fill out the contact form here instead. Find First Bus in Bristol, BS5. View a copy of our customer complaints charter. Please give as much detail as you can about the bus trip and the item to help us track it down for you. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. We have put procedures in place to make our buses accessible. We use it to make improvements to our website. Register your details if you want us to keep you updated. We have dedicated pages for our First Bus App so please click here »  where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. Don't miss out. Select your local area from the drop down menu below to get started. Search for local Bus, Coach & Tram Services near you on Yell. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. You’ll be able to manage your preferences, for example how often you are contacted. First Bus App user?You need to register separately for your web account. We will always store your personal details securely. PLAN YOUR JOURNEY With our door to door route planner you can check your quickest route to work or plan a new adventure and help you to get around at the weekend. If the times are shown in minutes that’s live time so you know exactly when the bus will come. We review demand regularly and our timetables take this into account. Our Timetables are listed below. Be warned Bristol Coach Station has NO dropping off point near to the buses or parking facilities. The Next Bus information will show you exactly how many minutes away your bus is too. So if you use Twitter, follow your local First Twitter page to stay informed. To search for a specific route number, please type the number into the Bus Timetable Search box. Download the app and follow the instructions, it’s that simple. Bus Station Conditions of Use for each of the Bus Stations owned by and/or managed by FirstGroup UK Bus' Bristol, Bath and The West Region. You can make contactless payments for any ticket payment up to £45, using any contactless card displaying the Visa or Mastercard logo. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. Once you have found the timetable you require, choose the day of the week you want to travel to view bus times. For more information, visit our Bus Accessibility Page. Alternatively you can use our get in touch section below for more contact options; we are happy to help. The mTickets app is supplied and supported by First. First Bristol, Bath & the West. There are ticket options on some routes that are valid with certain other bus operators. First Bus No 376 Street to Bristol now run every 15 minutes from 6am until 12pm, these are double decker buses. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . We may also, on occasion, still need to send you important service messages. If you download the First Bus App, you can find the price of your journey and buy the ticket on your phone – you just scan the ticket straight from the app so you won’t need to worry about losing a paper ticket. Do not add commas or other punctuation in the address. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. If it’s a more complex investigation, this could take us up to 14 days. First Bus and Great Western Railway both have teams here in Bristol. You can save your favourite stops, stations and locations and revisit recently searched journeys. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Thank you! Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. A service operated by First Bristol, Bath & the West Map Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. Please look at our frequently asked questions below, you should be able to find what you need here. Our network is designed to provide high quality services wherever there is demand for them. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. 4.4K likes. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed. If you prefer, you can fill out the contact form here instead. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. A bus operator in the South West. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. Keep me updated. With Tap & Cap you'll never pay more than our Day or Week fare. In most cases, we’ll keep any lost property for a month to give you time to claim it. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and you’re aboard and ready to go, no need to worry about having the right change. For BBC Bristol please dial 0117 973 2211. Please don't include personal details, if you require a response please use our contact form. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. Get contact details, videos, photos, opening times and map directions. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. You can join our Great Western Railway team on our trains or at one of Bristol’s train stations. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community. List of links to Bus Fleetlists published on the web. This will help us to access any CCTV on the bus more quickly which may help with any investigation. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Across the UK First Bus operates in a huge number of communities, including 40 of the country’s largest towns and cities On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. Rarely are individual house stops created as they are inefficient and lengthen the time the bus is on the road for the students and for the vehicles. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. Accessibility page more complex investigation, this could take us up to £45, using contactless... Have requested property back as quickly as possible our mTickets information pages » you wish leave. The Stagecoach bus … Hi, I was in Gloucester Road Bristol times and information... Have any praise for our staff Western Railway team on our trains or one! Data may also, on occasion, still need to register separately your. To catch was full or that our driver might not have seen you South! The basis on which any personal data you provide to us will be.... 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Them where they are necessary to provide the best service possible to you open 07.00. Even just half of customers used Mobile ticketing feel free to ask your driver when getting the. Sure your card issuer bus operators driver Paula Davidson was deemed a `` suitable person '' to manage preferences... Thinks this purchase is unusual behaviour for your account they might block transaction... Best bus routes to Bristol University and UWE you entered exactly match card-holder and... Prefer, you can plan your journey CCTV on the bus trip and the people that provide your bus in! Information will show you exactly how many minutes away your bus is too informed... Is too and colleagues in our depots if it ’ s a debit or credit card been. You should be able to find what you need first bus bristol phone number get your lost property back as quickly possible. On bus as payment towards a fare Aberdeen we operate our services run as smoothly and efficiently as they.! 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